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Non-Emergency? Call 1 (866) 876-5423


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COVID-19 and our community

Emergency Management and Civil Protection Act

York Regional Police continues to respond and adapt to changes in crime trends and calls for service as a result of COVID-19 and the changes to daily life in our community.

York Regional Police is responsible for taking reports and/or responding to calls related to the Emergency Management and Civil Protection Act invoked by the Province of Ontario.

As of October 19, York Region has rolled back into a modified Stage 2 of re-opening. While some businesses are open, others, such as indoor dining and fitness facilities, are closed. More details are available here, through the Region of York.

All residents are still reminded to take precautions to keep themselves and their community safe, including practicing physical distancing, staying home when ill and frequently washing or sanitizing hands.

We are receiving numerous calls and emails to our general mailbox regarding businesses and people failing to follow the emergency orders. Residents should call our non-emergency line at 1-866-876-5423 to report these violations. We cannot take reports over email or on social media.

Currently we are focusing on education, reiterating the fact that residents must comply with the provincial orders. But we are investigating these reports as they come in and are prepared to lay charges when warranted.

Most calls relate to non-essential businesses operating and people failing to isolate or maintain physical distance. We are not laying charges for having more than one person in a vehicle as has been reported and shared on social media. 

Stay up-to-date on Ontario's emergency orders on the province's website.

Reopening of police facilities to the public

Currently, most York Regional Police facilities are open to the public.

  • #1 District, 240 Prospect Street, Newmarket: Open daily from 7 a.m. to 9 p.m.
  • #2 District, 171 Major Mackenzie Drive West, Richmond Hill: Closed to the public
  • #3 District: Open daily from 7 a.m. to 7 p.m.
  • #4 District, 2700 Rutherford Road, Vaughan: Open daily from 7 a.m. to 9 p.m.
  • #5 District, 8700 McCowan Road, Markham: Open daily from 7 a.m. to 9 p.m.
  • King Community Substation, 2585 King Road, King Township: Open Monday to Friday from 10 a.m. to 4 p.m.
  • Whitchurch-Stouffville Community Substation​​, 111 Sandiford Drive, Whitchurch-Stouffville​: Monday to Friday from 8 a.m. to 6 p.m.​
  • YRP Headquarters, 47 Don Hillock Dr, Aurora: Open Monday to Friday from 8 a.m. to 4 p.m.
  • Customer Service Unit, 10720 Yonge Street, Richmond Hill: Open Monday to Friday 8 a.m. to 4 p.m.
  • Collision Reporting Centre, 10720 Yonge Street, Richmond Hill: Open daily from 8 a.m. to 8 p.m. Please note that collision reporting can still be done by phone at 1-866-876-5423. Callers may be directed to report in person, depending on the situation.

If you are feeling unwell or have any COVID-19 symptoms, do not enter police facilities. For emergencies, call 9-1-1. For non-emergencies, call 1-866-876-5423 toll-free or report online at

To maintain physical distancing, you may be asked to wait outside if internal capacity is reached at police facilities. Please sanitize your hands upon entry.

Anyone contacting police for assistance can expect to be asked additional screening questions to limit the potential for spreading illness. There will be no changes to police response in an emergency. York Regional Police continues to closely monitor the COVID-19 situation and will continue to follow the direction from Health CanadaOntario Ministry of Health and the Region of York Public Health Unit.

Freedom of information requests

Currently, freedom of information requests must be made in writing and submitted via mail. Learn more about freedom of information requests.