York Regional Police is committed to providing the citizens of York Region outstanding, quality service. Our officers respond to more than 13,000 alarm calls each year. Unfortunately, 99 per cent of those calls are deemed false.
In order to provide residents with efficient, effective service, York Regional Police has revised the Alarm Program to a cost-recovery model that will reduce the demands and costs of responding to false residential and business alarms. This is consistent with practices of police services across the Greater Toronto Area.
The goal of the new program is to prevent false alarms from becoming real calls for service.
Residents and business owners will no longer be charged to register alarms at their premise, or pay reinstatement fees. Alarm subscribers are still required to provide information to their alarm company, however, there is no longer a fee for doing so. Alarm subscribers are no longer subject to a suspension, allowing York Regional Police to provide superior quality service to residents of the region.
Central monitoring companies will be required to verify alarm calls prior to requesting police dispatch. If a premise is subject to a false or cancelled alarm, the alarm subscriber will be billed accordingly by the monitoring company.
Please note: Under the new program, charges incurred by the use of the 900-toll line were to be discontinued.
Effective February 29, 2016, York Regional Police will discontinue the 900-toll line that has been utilized for alarm dispatch services.
We request that effective immediately, the following numbers be used for alarm dispatch services:
For further inquiries, please contact the Alarm Unit via email at firstname.lastname@example.org or call 1-866-876-5423, ext. 6626.
|Description||Effective January 1, 2016 - Current Fee||HST|
|Dispatched False Alarm Attended||$190||HST applies|
|Dispatch False Alarm Cancelled||$120||HST applies|
$190 + HST will be charged for every dispatched alarm call deemed false by the attending officer. An alarm is deemed false when the attending officer finds no evidence of criminal activity or a medical or fire emergency that requires police assistance.
$120 + HST will be charged for every dispatched alarm call cancelled prior to arrival. An alarm is deemed cancelled when the call is cancelled after an officer is dispatched but prior to arrival at the premise.
Appeals must be submitted in writing by the alarm company or monitoring company on behalf of customers. Only one appeal per subscriber will be accepted in a 365 day period.
Questions? Learn more about the York Regional Police Alarm Program by contacting:
1-866-876-5423 ext. 6626